Faq

Platform Overview

What does your platform do?

ArcadianAI is a versatile AI-enabled CCTV monitoring software compatible with any internet-connected device. We enhance your existing physical security hardware with modern automated smart software to secure your premises. Just visit https://app.arcadian.ai on your laptop, iPad, or mobile to remotely monitor your CCTV footage, receive alerts, and analyze recordings.

Do you back up all my recorded footage to the cloud?

Yes, we are a cloud-based security solution designed from the ground up to back up all your footage. You can choose from backup options of 10, 30, or 60+ day blocks.

Do I need to purchase NVRs, DVRs, or local storage SD cards?

No, ArcadianAI is an all-in-one CCTV monitoring solution that eliminates the need for extra equipment like network video recorders or digital video recorders. However, you can still use your existing setup, including NVRs. Our cloud-native application securely stores, analyzes, and protects your footage online, ensuring that with the power of cloud computing, no footage is ever lost.

How long will it take to retrieve my video?

Your footage is accessible through our platform's media player interface, with retrieval times under 50 milliseconds. It works just like navigating back in Netflix to find a specific moment in a movie.

Faq

Security & Data Privacy

Who owns my video data?

You Own Your Data. From the moment your footage is captured, it belongs to you. We do not claim any ownership rights over your video content.

At ArcadianAI, we understand that data ownership is a top priority for our customers. In the evolving landscape of video surveillance, we believe in empowering you with full control and transparency over your data.

How secure is my data on ArcadianAI's cloud platform?

ArcadianAI by design is a security-first platform with robust measurements, including end-to-end encryption, multi-factor authentication, regular security audits, and compliance with industry standards such as GDPR and ISO/IEC 27001. We use advanced encryption standards (AES-256) to protect data both in transit and at rest, ensuring your data is secure from unauthorized access.

How do you handle data breaches?

In the unlikely event of a data breach, Arcadian.ai has a comprehensive incident response plan in place, including immediate containment, investigation, notification to affected customers, and measures to prevent future incidents.

How does ArcadianAI ensure data privacy?

ArcadianAI adheres to strict data privacy policies and practices. We ensure that your data is handled in accordance with all relevant privacy regulations and provide transparent terms of service that emphasize customer data ownership and control.

Faq

Partners & Re-Sellers

What benefits do partners and resellers receive?

Our partners and resellers benefit from competitive pricing, customer lifetime loyalty with recurring passive income, extensive marketing support, advanced training resources, and dedicated account management, all designed to drive your success.

How do partners and resellers place orders and manage their accounts?

Partners and resellers can place orders and manage their accounts through our top-notch partner portal, enabling you to have a comprehensive overview of all the locations you service.

What is the process for handling customer returns and warranties?

Partners and resellers can seamlessly manage customer returns and warranty claims through our comprehensive partnership program. We offer a robust 10-year hardware warranty and 24/7 support to ensure an uninterrupted monitoring experience. As a customer-centric organization, we are committed to prioritizing and addressing the unique needs of your clientele with the highest level of service and dedication.

How do I get a demo account?

We provide bespoke, ready-to-demo dashboards tailored to your potential customer base. To secure your complimentary demo account,schedule a personalized 1:1 session with us.

How to...

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  • How to Sign Up

    Visit the link, enter your cellphone number, and start your 30-day free trial instantly.

    https://app.arcadian.ai 

  • How to Buy Cameras

    Complete your purchase through our website's e-commerce shop. We will promptly contact you with shipping labels and provide free onboarding on our platform.

    Shop Hardware 

  • How to Choose A Plan

    Once you sign up on our platform, our application features a built-in pricing module. You can choose the number of days for cloud memory storage and select a plan to start your subscription.

    Pricing Calculator 
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Join our mission

Central to our mission is the safeguarding of the most cherished aspect of life: human experiences.

Our mission is to proactively safeguard human life. We are a team of engineers, futurists, and visionaries dedicated to building safer tomorrows. If you're driven to excel in pioneering AI, streaming, and computer vision technologies, we want to hear from you. Send your resume to hello@arcadian.ai today.
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